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At BiggShopy, we have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility for Returns:

• Items must be in the same condition that you received them.
• Items must be unworn or unused, with tags, and in their original packaging.
• You will need the receipt or proof of purchase.

How to Initiate a Return:

• Contact us at contact@biggshopy.com to start the return process. Our team is ready to provide swift and efficient assistance.
• For any return questions, you can always reach us at contact@biggshopy.com.

Damages and Issues:

• Please inspect your order upon reception.
• Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

• Certain items cannot be returned, including perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products).
• Returns are not accepted for hazardous materials, flammable liquids, or gases.
• If you have questions or concerns about your specific item, please get in touch.

Exchanges:

• The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period:

• If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without justification.
• Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.
• You will need the receipt or proof of purchase.

Refunds:

• We will notify you once we’ve received and inspected your return.
• If approved, you will be automatically refunded on your original payment method within 10 business days.
• Please remember that it can take some time for your bank or credit card company to process and post the refund.
• If more than 15 business days have passed since we’ve approved your return, please contact us at contact@biggshopy.com.

Contact Us

If you have any questions or need assistance, our customer service team is here to help.

Email:

• You can send an email to contact@biggshopy.com for any inquiries.

Call Center:

+1 585 2288628

• Our call center team is available to answer your questions from 10:00 to 18:00 (UTC +1) on weekdays.

We look forward to assisting you!

You can shop safely on BiggShopy.com. We have implemented high-security measures to prevent information loss, unauthorized use, and unauthorized modification of information.

Credit Card Security:

• Your credit card information is only used during the ordering process and is never stored in our database.

SSL Certificate:

• To ensure your information is transmitted securely to BiggShopy.com, we use an Extended Validation (EV SSL) Certificate. This is the highest standard of SSL security certificates, ensuring the security of transmitted information with 2048-bit encryption.
• When you open BiggShopy.com in your current browser, your address bar will appear green, displaying our company information. This Green Bar signifies that BiggShopy.com has undergone a stringent security procedure to obtain the Extended Validation SSL certificate.

Your safety and security are our top priorities at BiggShopy.com.